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Along the lines of keeping seniors safe, I have found some good information in the book Succeed With Senior Clients: A Financial Advisor’s Guide To Best Practices by Elder Law Attorney Carolyn Rosenblatt and Geriatric Psychologist Dr. Mikol Davis.
The authors recommend that advisors develop a series of best practices and checklists to better serve their aging clients as well as protect themselves from potential liability. The takeaway I got from the book was the authors’ recommendation to segregate clients over age 65 and create a service model that focuses on their needs. This service structure would involve more frequent meetings and communications with senior clients to stay on top of their physical and mental health.
Segregation would also serve as a reminder to office staff to be more attentive in conversations with senior clients for signs of decline in physical and mental health and to keep advisors abreast of these interactions. The authors provide several checklists for warning signs of diminished capacity, signs of elder abuse, and steps to take to create a senior-centric service model.