Apr 6, 2015 | aging, diminished cognition, elderly, financial elder abuse, scammers, senior investor
Philip Marshall was devoted to his grandmother, wealthy philanthropist, Brooke Astor. Her victimization by her own son, Philip’s father, Anthony Marshall, created irreparable harm to the relationships in the family. Anthony Marshall and one of his attorneys conspired to divert millions of dollars to Anthony’s benefit after Ms. Astor developed dementia. They were both convicted in criminal court of financial elder abuse. Would you have had the courage to stand up to your own father and take on the cause of justice of your grandmother if you had been in Philip’s shoes?
Philip recently contributed to the American Bar Association’s journal BiFocal, a publication of the Commission on Law and Aging. He wrote a piece in the hope that the telling of his sad family circumstances would continue to contribute to the recognition of elder abuse and exploitation as an insidious and pervasive national problem. Parts of his article are summarized here.
Philip did not start out as an expert in elder abuse. He loved his grandmother, who had always been a donor to worthy causes, being described as “a humanist aristocrat with a generous heart”. In her later years, she was increasingly isolated by the actions of Anthony Marshall. Close friends were denied visits. A long time and caring staff member was fired. Anthony Marshall, Brooke’s only child, had been appointed power of attorney. He used his power to abuse and control her. There were many red flags in Anthony Marshall’s actions. He sold Brooke’s favorite painting, which she had bequeathed to the Metropolitan Museum of Art, one of the objects of her charitable giving in her earlier life. The paining brought millions, two of which Anthony kept as a commission.
Brooke loved her country house, where she hoped to spend her final days. Anthony closed the housed and fired Brooke’s most loyal staff member, her butler Chris Ely. Under pressure from two of Brooke’s closest friends, Anthony reluctantly agreed to reopen the country house, but shortly after that, moved his mother back to her apartment in New York.
Philip was suspicious of what he saw happening and began to speak with more staff and caregivers. He learned that his grandmother’s lifestyle, emotional and physical care and life were being compromised by his father’s actions. He could not bear the damage he witnessed to her psychological and physical well being. He sought advice. He met with his grandmothers’ close friends and decided that something should be done.
Philip petitioned for guardianship. This always presents an uphill battle when the only adult child is in charge and the psychological abuse and neglect are so difficult to prove. The petition was granted and Philip immediately moved his grandmother back to her country house. By the time the petition was granted, his father was forced to return over $11 million in assets and pledged over $10 million to cover any future claims. But the battle was far from over.
Ms. Astor died peacefully in 2007 with friends at her side. Following her death, Anthony Marshall filed papers on court using three codicils (additions) to her will which redistributed almost $100 million to his control. The unbridled greed of Philip’s father was shocking. He was already provided over $60 million in the original will. That wasn’t enough. He had to conspire, forge documents, manipulate and abuse his own mother to get tens of millions more.
The New York DA had evidence of the criminal abuse case and indicted both Anthony Marshall and his attorney, Francis Morrissey. The case went to trial in 2009. Philip had to testify against his father. There were many witnesses to the abuse and financial manipulation. Anthony Marshall was convicted on 15 of the 16 counts against him. All counts but one were upheld on appeal.
At AgingInvesor.com and AgingParents.com, we are vigorous advocates for stopping elder abuse. We applaud Philip Marshall not only for his courage to bring the guardianship petition in the first place, but to continue the battle to honor his grandmother’s legacy of charitable giving, as originally provided in her will. His actions came with a huge emotional and economic cost to himself. But could not live with the injustice he saw. He was willing to air the family’s dirty linen in public. He was willing to take sides and stand up for the vulnerable person with dementia his grandmother had become. Let his story be an inspiration to all of us.
Until next time,
Carolyn Rosenblatt, RN, Elder Law Attorney, Mediator
Dr. Mikol Davis, Psychologist, Gerontologist
Mar 16, 2015 | aging, aging investor, elder investor, elderly, financial elder abuse, investor, scammers, senior citizen investor, senior investor
Attention Financial Professionals: Are You A Hero? We want to highlight you!
We are very interested in financial planners, wealth managers, RIAs, CFPs, trust officers and others who have protected elderly clients from abuse or stopped it after they became aware of abuse or predatory practices. Without a fiduciary standard, inappropriate products are being sold to elders by some in the financial field. And that doesn’t even address the outside predators who seek out elderly victims. They’re everywhere.
At AgingInvestor.com we are allies of the elderly, having spent years of our lives serving them, my wife as a nurse and then a litigator and myself as a mental health provider.
We will be sponsoring a contest in early April to feature the best of the best in financial services who stopped or prevented elder abuse.
My wife and partner Carolyn Rosenblatt blogs at Forbes.com (Aging Parents) and AgingInvestor.com to keep those in this community informed. We want to tell your stories. We hope to educate others in the field and this community by highlighting the actions of courageous people who stepped up to stop scammers, thieves and greedy players inside or outside the financial services field itself. We have a few great candidates already! We know you’re out there. Submit your own name and story or that of someone you respect for their abuse prevention efforts to hero@aginginvestor.com. If you need to remain anonymous for political or personal reasons, we will honor that and not use your real name, location or work place. We want to share your exemplary actions. And if what you did was leave a large organization so you wouldn’t be part of abusive practices there, we think that’s heroic too. Please tell us. We’ll protect your identity totally.
Your stories will inspire others to follow your lead. We’ll feature you in our newsletter with your permission, and let our social media contacts know that you are a standout among the rest. If you want anonymity, we will simply point out the problems that spurred you take the steps you did and that we want to honor the decisions you made. We applaud you.
Thanks for joining us.
Sincerely,
Dr. Mikol Davis & Carolyn Rosenblatt, RN, Attorney
AgingInvestor.com
Feb 9, 2015 | aging, aging investor, diminished cognition, elder investor, elderly, financial elder abuse, scammers, senior citizen investor, senior investor
Imagine you’re at your desk, calling your elderly client for approval of something you’d like to do with his portfolio. The last time you spoke with him, he seemed a little “out of it” but you carried on and did your work. Now, you’re on a call with him again and he’s just not getting anything you’re saying. You repeat patiently. Nothing. You suggest talking to him at a later time.
When you call back two days later, your client has no recollection of the earlier conversation that had you concerned, and worse yet, he still can seem to grasp even the simplest explanation of why you’re calling.
What should you do?
Your client has presented some ominous signs of cognitive impairment, which include inability to track the conversation and memory loss. He has no memory of your call two days earlier. Prompting him by reminding him of when it was and what you said didn’t help.
If you know there is a problem, there is one major reason why you absolutely must do something about it. That is: clients who are developing cognitive impairment are sitting ducks for financial abuse. The abuse could come from a family member, which is an unfortunately common occurrence. It could come from a credit card company who tricks your client into signing up for years of something she doesn’t want or need. It could come from an internet scammer who preys on people exactly like your client, cleverly and with great success. As you may have heard, the latest study on financial elder abuse found that it costs our seniors $36.48 billion a year, rather than the previous estimate of $2.9 billion.
If you believe that confidentiality prevents you from sharing anything about your client with anyone else, take you cue from the Canon of Ethics for lawyers, who have to honor confidentiality as much as anyone can. It says, paraphrasing, that a lawyer may but is not required to
take protective action if a client is in danger. In my mind, any ethical lawyer who believes reasonably that her client is in danger from potential financial abuse is going to take protective action. When you see a client too confused to follow your conversation and too impaired to remember a call two days before, that client may be in danger right now. If protective action means calling a designated emergency contact, then you should do it. If it means taking the matter to supervisory or compliance personnel in your organization, then do that as well. If you believe you have no other choice but to get rid of your client and no longer handle his finances or business affairs, then that is also a choice. However, we at
AgingInvestor.com think you do have options other than firing your impaired client.
When we look at the law, it builds in protections for those who lose the ability to manage finances for themselves. One of these is a Durable Power of Attorney. Every prudent person who gets estate planning done should have a DPOA as part of the estate planning package. Take your cue from what the law allows any adult to do. That is, everyone should appoint a trusted person to take over when he or she is no longer able to manage finances independently. You client should appoint someone you can call and most importantly give you permission to call or contact that appointed person when your client demonstrates behavior as we described above. The person your client has designated on the DPOA to be her agent may also be the one she give you permission to contact if you believe she is vulnerable to abuse.
Every advisor, business professional and lawyer serving older clients should have permission to contact a third party in the event of emergency or imminent danger. You can get it done with a straightforward document.
If you aren’t sure how to get a waiver of privacy done or whom your client wants to designate, it’s time to act now. Get these things accomplished with the help of experts who can guide you. If you have them in your organization or at your disposal, create your policy without any delay. If you need help, we’re here to offer it at
AgingInvestor.com. Contact us for advice, help with drafting your own special privacy waiver, or education about how to bring up the subject of cognitive impairment with your aging clients.
Until next time,
Carolyn Rosenblatt & Dr Mikol Davis
Feb 6, 2015 | aging, diminished cognition, elder investor, elderly, financial elder abuse, investor, scammers, senior investor
Competition for clients has always been there, but as investors age, something you might not have anticipated can happen. The vultures are out there. Competition with you for their invested assets can become an increased threat when an older client’s judgment is compromised. With impaired judgment, they might fall for the “free meal” seminar, a device to get them to buy an inappropriate product.
An older client who has always behaved a certain way about her investments can go through changes because of cognitive decline. You have absolutely no control over this process and in fact, you may not even notice it initially. Cognitive impairment can come on very subtly at first. What it can do over time is to cause your client’s ability to make good judgments about finances to go downhill.
A person who is actually ok financially may start to worry unreasonably that he is going to run out of money. Or a spouse gets ill and the costs of care skyrocket, making your client think he needs to do something fast to get a high return on his investments. There are a lot of slick salesmen out there who know this and count on it. They are the first ones to offer your client a free meal and a so-called “financial education seminar”.
According to FINRA research, 64 percent of those responding to a survey of people age 40 and over had been invited to an “educational” seminar with a free meal offered. FINRA, the SEC and state regulators conducted more than 100 examinations involving free-meal seminars.
They found that in half of the cases, the sales materials contained claims that appeared to be exaggerated, misleading or otherwise unwarranted. And fully 13 percent of the seminars appeared to involve fraud.
These highly polished and sleazy sales people are more than happy to tell your client that they can do a lot better for the client than you are doing with your old, conservative and safe investment strategy. They dress well, have engaging personalities and are looking for someone who is fearful or easily manipulated. That could be your client. No matter how educated, smart or experienced your client is, anyone can suffer from loss of cognitive ability. Aging investors may not be as sharp as they were in a younger day, due to memory loss or other issues. The early warning signs of memory loss also suggest erosion of financial judgment. That can lead to impulsive purchases and lack of financial judgment about the risks.
What can you do about this? You have an opportunity to do a campaign with all your older investors which can enhance your image, increase the frequency of contact with them and educate them in the process. It could be a series of emails or personal letters. Remember that FINRA has issued a warning to all investors to be wary of the free meal “educational” seminar. You are the good guy or gal, bringing them this important information from regulators who want to protect them. The body of your email or letter can contain this information:
For every consumer, note these points FINRA wants you to keep in mind before you attend any “investment” or “financial education” seminar, especially with a free meal.
1. Investment seminars are intended to sell you something. Their purpose in not merely educational.
2. Beware of the persuasive effect of a high end venue, an expensive meal and a smooth, well-dressed presenter. These are collectively designed to impress you, but it does not mean that the opportunity being pitched it right for you.
3. Find out who is really sponsoring the event. At times, insurance companies, mutual funds or other companies offering their products are behind the pitch, financing the event and expecting that the speaker, who could be someone you know or recognize, will use the event to drive sales of their products.
4. You can use FINRA’s Broker Check (800) 280-9999 to see if the presenter is licensed to offer financial products. If the sponsor is an insurance agent, find out if he is licensed through your state department of insurance or the National Association of Insurance Commissioners. You can find out information about the one offering products for sale through your state’s securities regulator or the North American Securities Administrator’s association at (202) 737-0900.
Feel free to copy this right into a letter to your clients today. Vary it with your own words and headline. Anyone age 50 and up would be a good candidate to receive it.
Stay in communication with your aging clients.
Let them know you are concerned about the prevalence of these offerings by supposedly qualified people and ask if they’ve been solicited to attend any of them. If they tell you they want to go to a seminar, dig deeper. Ask questions. Offer to check out the presenters. If you step up the frequency of contact, particularly with an automated system of emailing your clients, you can only enhance the relationships you have with them. And in the process, you can not only build loyalty but perhaps save some of them from being seduced away from your responsible management by educating them about potential financial danger.
We encourage you to comment and share your own stories so that we all can become better informed and educated about new scams and ways to protect our older clients and family members.
Carolyn L. Rosenblatt, R.N., Elder Law Attorney & Dr. Mikol Davis, Psychologist, Gerontologist
AgingParents.com & AgingInvestor.com
